Set Up Natural Language Processing Services

Set up natural language processing services in an org to get insights on survey responses based on entities and keyphrases.

Available in: Lightning Experience

Available in: Enterprise, Unlimited, and Developer Editions

Available with Feedback Management - Starter, Feedback Management - Growth, and NLP Insights licenses

User Permissions Needed
To set up Natural Language Processing (NLP) Services:	NLP Service Scoring Framework Admin Named Credentials Permission set (if user is using external credentials)

Note After setting up the Natural Language Processing service, you can view the results on the record page where you deployed the service.

Enable Natural Language Processing Insights
Enable the Natural Language Processing (NLP) in the setup page to analyze survey responses based on keyphrases and entities .
Create Custom Flows by Using Invocable Action
Use the invocable action, initiateNaturalLangProcessing, to create custom flows that initiate Natural Language Processing (NLP) operations such as Keyphrase and Entity extraction.