---
schema_version: "1"
id: f9062d0c0175ee27462d255eeeadf00b931efeec1733e62fa79e2f49dcef043e
title: Set Up Natural Language Processing Services
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/concept_survey_nlp_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_nlp_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d9dcf4d90b626f7383e16849ce0f0292c3dc08fa1c9e8b59621a8a7e8e9043a2
description: Set up natural language processing services in an org to get insights on survey responses based on entities and keyphrases.
products:
  - Feedback Management
  - Service Cloud
  - Cross Cloud
release: "264"
---
# Set Up Natural Language Processing Services

Set up natural language processing services in an org to get insights on survey responses based on entities and keyphrases.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Feedback Management - Starter, Feedback Management - Growth, and NLP Insights licenses</td></tr></tbody></table>

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          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d8140e71">User Permissions Needed</th>
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          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8140e71 ">To set up Natural Language Processing (NLP) Services:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8140e71 ">
            <ul>
              <li>NLP Service</li>

              <li>Scoring Framework Admin</li>

              <li>Named Credentials Permission set (if user is using external credentials)</li>

            </ul>
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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-feedback_management-264-0-0-production-enus/a6ddb038-83cb-47d7-b4de-b2b573c479e7/images/icon_note.png)

Note After setting up the Natural Language Processing service, you can view the results on the record page where you deployed the service.

- **[Enable Natural Language Processing Insights](https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_nlp_enable_insights.htm&release=264.0.0&type=5)**  
    Enable the Natural Language Processing (NLP) in the setup page to analyze survey responses based on keyphrases and entities .
- **[Create Custom Flows by Using Invocable Action](https://help.salesforce.com/s/articleView?id=xcloud.concept_survey_nlp_invocable_action.htm&release=264.0.0&type=5)**  
    Use the invocable action, initiateNaturalLangProcessing, to create custom flows that initiate Natural Language Processing (NLP) operations such as Keyphrase and Entity extraction.