Make your survey available to site visitors and through support channels by embedding them on a webpage or in a chat window.
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Unlimited, and Developer Editions |
| Available with the Feedback Management - Starter and Feedback Management - Growth licenses |
Note You can only gather feedback from active surveys.
- Share Surveys Through Chat or a Web Page
To share your survey through a chat session or within a web page, specify the domains that you trust to serve your surveys. Then, to embed the survey on a web page so that site visitors can respond to it, use an inline frame (iframe). - Gather Feedback at the End of a Customer Support Chat Session
Add a post-chat survey to a chat window so that customers can provide feedback in the window at the end of their session.