Admins can configure telemetry definitions, telemetry action definitions, steps, and
attributes, and generate service processes to launch remote actions for a connected asset. After
the service process is generated and set up in Unified Catalog, customer support reps can launch
them from the Action Launcher from a record page.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and
Utilities Cloud, Manufacturing Cloud, and Media Cloud. View edition
availability. |
Create Telemetry Definitions
Manage Telemetry Definition
records and upload the relevant component structures in JSON format. Create Telemetry
Definition Version records to define the telemetry component structures. Associate a telemetry
definition product to the relevant telemetry definition version to define the product, product
category, or product classification.
Create Telemetry Action Definitions
Manage Telemetry Action
Definition records and create telemetry action definition step groups. Create Telemetry
Definition Action Steps, and Step Attributes to define the target component paths for operation
types.
Generate Service Processes
Generate the
service process for a Telemetry Action Definition record. Store the related service
process in the Telemetry Action Related Process records.
Set Up Configurations for Unified Catalog
Create and attach the Retrieve Integration Procedure in the generated Omniscript for a service
process. Add the key values for the integration procedure. Update the data mapper for the Submit
action and add other required components before activating the Omniscript and the service
process. Create catalogs and categories as per requirements for the generated service processes
for Unified Catalog. Add the Action Launcher Component to the Asset record page and select the
Catalog created.
