Why Can’t I See Some Features?

You learn about Salesforce features in our help documentation and training videos. However, sometimes you can’t seem to find or access these features in your Salesforce org.

Required Editions

Available in: both Salesforce Classic and Lightning Experience
Available in: All editions

Here are some reason why you can’t find or access a particular feature or object.

  • You don’t have the required permissions and access settings
  • Your company renamed some standard objects and fields or created their own custom objects and fields
  • The feature you’re looking for isn’t included in your company’s Salesforce edition or Salesforce experience
  • You have to first adjust your custom page views or install external apps to enable the feature