Assign the General User or Service User permission set group. These permission set groups grant users access to features like the Foundations Service Console.
Required Editions
| Available in: View supported editions |
| User Permissions Needed | |
|---|---|
| To assign user permissions and enable Chatter | Permissions vary by task. Verify the permissions required in related Salesforce documentation. |
If you prefer using permission sets instead of permission set groups, assign the Service Starter App, Lightning Knowledge Manager, and Macros Manager permission sets.
- Assign the General User or Service User permission set group to users.
- If Quick Settings is turned on, see Assign Standard Permission Set Groups from Quick Settings.
- If you want to assign permissions from Setup, see Assign Permission Set Groups to Users.
- If you upgraded from Starter to another edition, enable Chatter.
- In Setup, in the Quick Find Box, enter Chatter, and then select Chatter Settings.
- Enable Chatter Settings and save.
Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to Setup | Chatter Settings and selecting Enable. For details, see Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26.
If you have Enterprise or Unlimited Edition in Sales Cloud, or Einstein 1 Sales Edition, see Set Up Service Cloud Basics to continue configuring features.
If you upgraded from Starter or Pro Suite to a supported edition in Service Cloud, review the additional service features and enhancements you can access. See the Service Pricing Guide and corresponding Salesforce documentation. To get started, we’ve included links to features that other customers have found helpful to enhance their customer service.