---
schema_version: "1"
id: ed514e480f491fdab8b68d2f209ce207fe2e59ce10e9c7143cbc6b9292c7229f
title: Set Up Service for Salesforce Foundations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/base_setup_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.base_setup_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: abf5e9f9b633e2302208c4e13c23d9d947b366121085f6591f50b60a00793843
description: Assign the General User or Service User permission set group. These permission set groups grant users access to features like the Foundations Service Console.
products:
  - Cross Cloud
release: "264"
---
# Set Up Service for Salesforce Foundations

Assign the General User or Service User permission set group. These permission set groups grant users access to features like the Foundations Service Console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <a href="https://help.salesforce.com/s/articleView?id=xcloud.base_editions.htm&amp;release=264.0.0&amp;type=5" title="Salesforce Foundations is included in supported editions of select Salesforce Clouds. This topic provides information about the editions and Clouds that support Foundations.">View supported editions</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d1600e38">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d1600e38 ">To assign user permissions and enable Chatter</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d1600e38 ">Permissions vary by task. Verify the permissions required in related Salesforce
              documentation.</td>
          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-base-264-0-0-production-enus/cd97a2ff-8dc4-4a9d-a8f3-2c94cb4fdc33/images/icon_note.png)

Note If you upgraded from Starter or Pro Suite to another edition, permission set group assignments remain the same. If you upgraded from Starter to another edition, all users added from the Quick Settings panel automatically get access to the service console via the General User permission set group.

If you prefer using permission sets instead of permission set groups, assign the Service Starter App, Lightning Knowledge Manager, and Macros Manager permission sets.

1. Assign the General User or Service User permission set group to users.
    - If Quick Settings is turned on, see [Assign Standard Permission Set Groups from Quick Settings](https://help.salesforce.com/s/articleView?id=xcloud.base_assign_quick_settings.htm&release=264.0.0&type=5 "In Quick Settings, assign permission set groups in a few clicks.").
    - If you want to assign permissions from Setup, see [Assign Permission Set Groups to Users](https://help.salesforce.com/s/articleView?id=platform.perm_set_groups_assign.htm&type=5&language=en_US).
2. If you upgraded from Starter to another edition, enable Chatter.
    
    1. In Setup, in the Quick Find Box, enter Chatter, and then select **Chatter Settings**.
    2. Enable Chatter Settings and save.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-base-264-0-0-production-enus/cd97a2ff-8dc4-4a9d-a8f3-2c94cb4fdc33/images/icon_note.png)
    
    Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to **Setup** | **Chatter Settings** and selecting **Enable**. For details, see [Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26](https://help.salesforce.com/s/articleView?id=experience.collab_chatter_default_off.htm&type=5&language=en_US).

If you have Enterprise or Unlimited Edition in Sales Cloud, or Einstein 1 Sales Edition, see [Set Up Service Cloud Basics](https://help.salesforce.com/s/articleView?id=service.support_admins_intro.htm&type=5&language=en_US) to continue configuring features.

If you upgraded from Starter or Pro Suite to a supported edition in Service Cloud, review the additional service features and enhancements you can access. See the [Service Pricing Guide](https://www.salesforce.com/service/pricing/) and corresponding Salesforce documentation. To get started, we’ve included links to features that other customers have found helpful to enhance their customer service.

#### See Also

- [Supported Editions for Salesforce Foundations](https://help.salesforce.com/s/articleView?id=xcloud.base_editions.htm&release=264.0.0&type=5 "Salesforce Foundations is included in supported editions of select Salesforce Clouds. This topic provides information about the editions and Clouds that support Foundations.")
- [Set Up a Help Center with a Guided Setup Flow](https://help.salesforce.com/s/articleView?id=service.help_center_setup_flow.htm&type=5&language=en_US)
- [Suggest Knowledge Articles with Einstein Article Recommendations](https://help.salesforce.com/s/articleView?id=service.einstein_article_recommendations_introduction.htm&type=5&language=en_US)
- [Autofill Case Fields with Einstein Case Classification Apps](https://help.salesforce.com/s/articleView?id=service.cc_service_what_is.htm&type=5&language=en_US)