A list of possible causes for a failed backup or an object failing to back up and how to troubleshoot them.
Required Editions
| Available in: Lightning Experience |
| Available in: Professional, Enterprise, Performance, and Unlimited Editions with the Backup & Recover Data and Backup & Recover Files add-on licenses |
| error Message | error Cause | Tips for Fixing the problem |
|---|---|---|
| Missing access to external systems | The system doesn’t have access to back up an external object. | |
| System error | The system encountered an internal error. | Contact Salesforce Customer Support. |
| Not supported for incremental | This object is unsupported for incremental, daily backups. | The next weekly full backup will include this object. |