---
schema_version: "1"
id: c16dca4bed190933fd1bc548e512fec7cffa7316fc806e8cccff939e0571794d
title: Troubleshoot Salesforce Backup & Recover Next
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/backup_recover_backup_errors.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.backup_recover_backup_errors.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a08795a6cc4a54f69b870981f962f1debc2e87814503dd6f07dd74992852912a
description: A list of possible causes for a failed backup or an object failing to back up and how to troubleshoot them.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Troubleshoot Salesforce Backup & Recover Next

A list of possible causes for a failed backup or an object failing to back up and how to troubleshoot them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions with the Backup &amp; Recover Data and Backup &amp; Recover Files add-on licenses</td></tr></tbody></table>

  
| error Message | error Cause | Tips for Fixing the problem |
| --- | --- | --- |
| Missing access to external systems | The system doesn’t have access to back up an external object. |   |
| System error | The system encountered an internal error. | Contact Salesforce Customer Support. |
| Not supported for incremental | This object is unsupported for incremental, daily backups. | The next weekly full backup will include this object. |