Log in as a Salesforce admin and confirm the permission assignments, Labor Cost Optimization settings, and Field Service mobile app configuration in Setup.
| Available in: Lightning Experience |
| Available in: All editions of Field Service Plus for Energy & Utilities, and all editions of Asset Service Lifecycle Management |
- From Setup, in the Quick Find box, enter Users, and then select Users.
- Locate and select the user designated as the technician.
- In the Permission Set Assignments related list, confirm that both Labor Cost Optimization Resource and FieldServiceMobileStandardPermSet are assigned.
Validate Labor Cost Optimization settings
- From Setup, in the Quick Find box, enter Advanced Timesheets, and then select Advanced Timesheets and Labor Cost Optimization settings .
- Confirm that the Timesheets and Labor Cost Optimization and Enable AI and Agentforce for Timesheets are turned off.
- Confirm that optional toggles, such as Mobile Crew Lead Time Management, are turned off.
- Under Set Up Automatic Time Rounding, verify that the End Time Rounding Threshold (Minutes) reflects the value you provided to the agent.
Validate Field Service mobile app configuration
- From Setup, in the Quick Find box, enter Field Service Mobile, and then select Field Service Mobile App Builder.
- Confirm that a configuration exists and its status is Published.
- Confirm that the configuration is assigned to the Standard User profile.
-
Open the configuration to view the layout. Confirm that a tab-labeled
Timesheet appears in the mobile navigation and
contains the
timesheetLandingPageLightning web component.