Easily raise part return requests for the damaged parts that you want to be returned to
you. Your field technicians can request the return of the damaged parts during a service
appointment.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and
Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition
availability. |
- Create a Part Return Request Using the Field Service Mobile App
With the Salesforce Field Service mobile app, field service technicians can request the return of parts when they visit a customer location. They analyze the issue and quickly record information such as the distributor details and source and destination locations in a work order. If the technician is in an area with no internet access, this app seamlessly works offline as well, and syncs the data automatically when the internet is available.
- Create a Part Return Request Using Desktop
Service teams can create a part return request for one or more products related to a work order. For each part that must be returned, they can specify the dealer details, source and destination location, and the reason for the return. Each part return request can contain multiple requests for all the parts that the manufacturer is expecting back.
