---
schema_version: "1"
id: 3a1684d5f30aef81cc02d7c0843de89661f340c13f0c1186488274d507284ea4
title: Part Return Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_spr_use.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_use.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4c4ee44797dcec7702e865000c440a51e791871d61d6620f7138121e29e8c82d
description: Easily raise part return requests for the damaged parts that you want to be returned to you. Your field technicians can request the return of the damaged parts during a service appointment.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Part Return Requests

Easily raise part return requests for the damaged parts that you want to be returned to you. Your field technicians can request the return of the damaged parts during a service appointment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Asset Service Lifecycle Management features.">View edition availability</a>.</td></tr></tbody></table>

- **[Create a Part Return Request Using the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_create.htm&release=264.0.0&type=5)**  
    With the Salesforce Field Service mobile app, field service technicians can request the return of parts when they visit a customer location. They analyze the issue and quickly record information such as the distributor details and source and destination locations in a work order. If the technician is in an area with no internet access, this app seamlessly works offline as well, and syncs the data automatically when the internet is available.
- **[Create a Part Return Request Using Desktop](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_track_desktop.htm&release=264.0.0&type=5)**  
    Service teams can create a part return request for one or more products related to a work order. For each part that must be returned, they can specify the dealer details, source and destination location, and the reason for the return. Each part return request can contain multiple requests for all the parts that the manufacturer is expecting back.