Set up and configure the Service Parts Return features to create part return requests
and help field technicians to capture the parts to be sent back to the manufacturer. Assign the
permissions for Service Parts Return to users who create requests to return a part.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and
Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition
availability. |
- Service Parts Return Permissions
Salesforce admins, service managers, and field technicians require permissions to create and manage part return requests.
- Field Service Mobile App Setup
The Field Service mobile app is designed as an offline-first app. You can work and have your changes saved without internet connectivity. Salesforce service managers and field technicians require permissions to create and manage part return requests.
- Prerequisites for Service Parts Return
Complete these prerequisites before you set up and use Service Parts Return in Asset Lifecycle Management.
