---
schema_version: "1"
id: 5c3f273f17874f803cbbeb2310b4ecad330bc8c9b7e5483cb32bfd2fc083d737
title: Service Parts Return Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_spr_set_up.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_set_up.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8a458e1cfb1d56a86705981af2846ab3eb1e20ef251ce11dab14fa12095a7070
description: Set up and configure the Service Parts Return features to create part return requests and help field technicians to capture the parts to be sent back to the manufacturer. Assign the permissions for Service Parts Return to users who create requests to return a part.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Service Parts Return Setup

Set up and configure the Service Parts Return features to create part return requests and help field technicians to capture the parts to be sent back to the manufacturer. Assign the permissions for Service Parts Return to users who create requests to return a part.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Asset Service Lifecycle Management features.">View edition availability</a>.</td></tr></tbody></table>

- **[Service Parts Return Permissions](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_permission_sets.htm&release=264.0.0&type=5)**  
    Salesforce admins, service managers, and field technicians require permissions to create and manage part return requests.
- **[Field Service Mobile App Setup](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_fsi_app_updates.htm&release=264.0.0&type=5)**  
    The Field Service mobile app is designed as an offline-first app. You can work and have your changes saved without internet connectivity. Salesforce service managers and field technicians require permissions to create and manage part return requests.
- **[Prerequisites for Service Parts Return](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_considerations.htm&release=264.0.0&type=5)**  
    Complete these prerequisites before you set up and use Service Parts Return in Asset Lifecycle Management.