Manage the return process for service parts to improve service process efficiency for
users. Field service technicians can request the return of damaged parts related to a work order
when the part must be replaced.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and
Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition
availability. |
Recall parts after the inspection of the damaged parts and for disposing the parts safely. For
example, if the appointment is at the customer’s location, field technicians can request a part
return for a work order when a part must be recalled, replaced, or upgraded.
- Service Parts Return Workflow
Field service technicians can request the return of damaged parts during a service appointment.
- Service Parts Return Setup
Set up and configure the Service Parts Return features to create part return requests and help field technicians to capture the parts to be sent back to the manufacturer. Assign the permissions for Service Parts Return to users who create requests to return a part.
- Part Return Requests
Easily raise part return requests for the damaged parts that you want to be returned to you. Your field technicians can request the return of the damaged parts during a service appointment.
