---
schema_version: "1"
id: ba595081dbba71e8e19bb3d77e1c6ca2b4a8f4dfa3e59ce6bd4d545de010e630
title: Service Parts Return
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_spr_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c8b65e676b3cefea3f9b20b3c9900b6c56a05b1dc3416cc2ebcf9e5276816471
description: Manage the return process for service parts to improve service process efficiency for users. Field service technicians can request the return of damaged parts related to a work order when the part must be replaced.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Service Parts Return

Manage the return process for service parts to improve service process efficiency for users. Field service technicians can request the return of damaged parts related to a work order when the part must be replaced.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Asset Service Lifecycle Management features.">View edition availability</a>.</td></tr></tbody></table>

Recall parts after the inspection of the damaged parts and for disposing the parts safely. For example, if the appointment is at the customer’s location, field technicians can request a part return for a work order when a part must be recalled, replaced, or upgraded.

- **[Service Parts Return Workflow](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_workflow.htm&release=264.0.0&type=5)**  
    Field service technicians can request the return of damaged parts during a service appointment.
- **[Service Parts Return Setup](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_set_up.htm&release=264.0.0&type=5)**  
    Set up and configure the Service Parts Return features to create part return requests and help field technicians to capture the parts to be sent back to the manufacturer. Assign the permissions for Service Parts Return to users who create requests to return a part.
- **[Part Return Requests](https://help.salesforce.com/s/articleView?id=xcloud.aslm_spr_use.htm&release=264.0.0&type=5)**  
    Easily raise part return requests for the damaged parts that you want to be returned to you. Your field technicians can request the return of the damaged parts during a service appointment.