Enable precise definition of product service campaigns, such as recalls and maintenance
service campaigns. Capture granular details on the scope, causal parts, and impacted inventory
across partners and define campaign groups by attributes like origin or status. Map and allocate
the most appropriate service providers within a specific geographic area to minimize costs and
turnaround time for the execution of a product service campaign.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and
Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition
availability. |
- How Product Service Campaign Management Records Work Together
Compliance officers, quality assurance engineers, safety managers, and product developers at original equipment manufacturing companies can define and track product campaigns for recalls, upgrades, or maintenance services with precision. Understand how product service campaign information is represented.
- Permissions and Features for Product Service Campaign Management
Review the features that you must enable and the permissions you must assign to use Product Service Campaign Management.
- Create a Product Service Campaign Group Definition
Specify information about product service campaign definitions within groups based on attributes, such as the origin, status, or consequences of a campaign.
- Create a Product Service Campaign Definition
Specify information about the product or part that is impacted in a product service campaign.
- Create a Product Service Campaign Group Definition Causal Item
Specify information about the impacted item that caused the service campaign to be initiated, such as an airbag that needs to be repaired or replaced.
- Create a Product Service Campaign Definition Related Causal Item
Associate a product service campaign definition with a product service campaign group definition causal item.
- Create a Product Service Campaign Group Definition Partner
Specify information about the coordinating partner, such as a supplier or a distributor, that needs to be communicated regarding a particular product service campaign.
- Create a Product Service Campaign Definition Partner Inventory
Specify information about the partner-held inventory of the items that are impacted by a product service campaign.
- Create a Product Service Campaign Preferred Partner
Specify information about the most appropriate partner to execute a product service campaign within a specific geographic area.
- Create a Product Service Campaign Work Type
Specify information about the eligible work types that can be associated with a product service campaign.
