---
schema_version: "1"
id: f6464b8469822c2c4989f6ca370eb7e2e162d68ed51746c5d02c2ff0f488bfdd
title: Manage Scope of Product Service Campaigns
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_psc_scope_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0fc0e144ad20ef62ea60e9963db396474ced12eea28405393f0084b3721eab79
description: Enable precise definition of product service campaigns, such as recalls and maintenance service campaigns. Capture granular details on the scope, causal parts, and impacted inventory across partners and define campaign groups by attributes like origin or status. Map and allocate the most appropriate service providers within a specific geographic area to minimize costs and turnaround time for the execution of a product service campaign.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Manage Scope of Product Service Campaigns

Enable precise definition of product service campaigns, such as recalls and maintenance service campaigns. Capture granular details on the scope, causal parts, and impacted inventory across partners and define campaign groups by attributes like origin or status. Map and allocate the most appropriate service providers within a specific geographic area to minimize costs and turnaround time for the execution of a product service campaign.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Asset Service Lifecycle Management features.">View edition availability</a>.</td></tr></tbody></table>

- **[How Product Service Campaign Management Records Work Together](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_concept.htm&release=264.0.0&type=5)**  
    Compliance officers, quality assurance engineers, safety managers, and product developers at original equipment manufacturing companies can define and track product campaigns for recalls, upgrades, or maintenance services with precision. Understand how product service campaign information is represented.
- **[Permissions and Features for Product Service Campaign Management](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_perms_features.htm&release=264.0.0&type=5)**  
    Review the features that you must enable and the permissions you must assign to use Product Service Campaign Management.
- **[Create a Product Service Campaign Group Definition](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscgd.htm&release=264.0.0&type=5)**  
    Specify information about product service campaign definitions within groups based on attributes, such as the origin, status, or consequences of a campaign.
- **[Create a Product Service Campaign Definition](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscd.htm&release=264.0.0&type=5)**  
    Specify information about the product or part that is impacted in a product service campaign.
- **[Create a Product Service Campaign Group Definition Causal Item](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscgdci.htm&release=264.0.0&type=5)**  
    Specify information about the impacted item that caused the service campaign to be initiated, such as an airbag that needs to be repaired or replaced.
- **[Create a Product Service Campaign Definition Related Causal Item](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscdrci.htm&release=264.0.0&type=5)**  
    Associate a product service campaign definition with a product service campaign group definition causal item.
- **[Create a Product Service Campaign Group Definition Partner](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscgdp.htm&release=264.0.0&type=5)**  
    Specify information about the coordinating partner, such as a supplier or a distributor, that needs to be communicated regarding a particular product service campaign.
- **[Create a Product Service Campaign Definition Partner Inventory](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscdpi.htm&release=264.0.0&type=5)**  
    Specify information about the partner-held inventory of the items that are impacted by a product service campaign.
- **[Create a Product Service Campaign Preferred Partner](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscpp.htm&release=264.0.0&type=5)**  
    Specify information about the most appropriate partner to execute a product service campaign within a specific geographic area.
- **[Create a Product Service Campaign Work Type](https://help.salesforce.com/s/articleView?id=xcloud.aslm_psc_scope_create_pscwt.htm&release=264.0.0&type=5)**  
    Specify information about the eligible work types that can be associated with a product service campaign.