Agents can easily view, book, reschedule, or cancel service appointments. This feature is accessible from a work order and other features.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition availability. |
- Set Up Book Service Appointment
Set up and configure Book Service Appointment to help your users book service appointments from Work Order Estimation or other processes. - Book a Service Appointment
Use Book Service Appointment to efficiently schedule service appointments. This procedure guides you through launching the process from various objects and booking an appointment with the necessary details. - Customize Book Service Appointment
Book Service Appointment (BSA) is made more modular, comprehensive, and customizable by using LWC, Lighting Messaging Services (LMS) and flows. To customize or extend BSA default implementation you can modify the existing flow as well as built custom LWC to add or replace existing ones as per your requirements. - Lightning Web Component for Book Service Appointment
BSA is made more modular, comprehensive, and customizable by using LWC, Lighting Messaging Services (LMS), and flows. This sections lists the LWC along with the details such as purpose, inputs, outputs, triggers, and other relevant information