---
schema_version: "1"
id: b882ff7ee871dd218368125c6af17fa928c3dc35c4e68ca9ddbaac54c75d2ab3
title: Book Service Appointment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_bookservice_book_service_appointment_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_bookservice_book_service_appointment_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e344d3eb45cae10923ec12a3b0910620a6fe2a971a318fc9e3a8834375ed19a2
description: Agents can easily view, book, reschedule, or cancel service appointments. This feature is accessible from a work order and other features.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Book Service Appointment

Agents can easily view, book, reschedule, or cancel service appointments. This feature is accessible from a work order and other features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Asset Service Lifecycle Management features.">View edition availability</a>.</td></tr></tbody></table>

- **[Set Up Book Service Appointment](https://help.salesforce.com/s/articleView?id=xcloud.aslm_bookservice_set_up_book_service_appointment_parent.htm&release=264.0.0&type=5)**  
    Set up and configure Book Service Appointment to help your users book service appointments from Work Order Estimation or other processes.
- **[Book a Service Appointment](https://help.salesforce.com/s/articleView?id=xcloud.aslm_bookservice_use_book_service_appointment.htm&release=264.0.0&type=5)**  
    Use Book Service Appointment to efficiently schedule service appointments. This procedure guides you through launching the process from various objects and booking an appointment with the necessary details.
- **[Customize Book Service Appointment](https://help.salesforce.com/s/articleView?id=xcloud.aslm_customize_book_service_appointment.htm&release=264.0.0&type=5)**  
    Book Service Appointment (BSA) is made more modular, comprehensive, and customizable by using LWC, Lighting Messaging Services (LMS) and flows. To customize or extend BSA default implementation you can modify the existing flow as well as built custom LWC to add or replace existing ones as per your requirements.
- **[Lightning Web Component for Book Service Appointment](https://help.salesforce.com/s/articleView?id=xcloud.aslm_lightning_web_component_for_book_service_appointment.htm&release=264.0.0&type=5)**  
    BSA is made more modular, comprehensive, and customizable by using LWC, Lighting Messaging Services (LMS), and flows. This sections lists the LWC along with the details such as purpose, inputs, outputs, triggers, and other relevant information