Easily raise an advanced exchange request to create return and replacement requests for
the damaged products or parts you want to return to the manufacturer.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud,
Manufacturing Cloud, and Media Cloud. View edition availability. |
- Create an Advanced Exchange Request
Create an Advanced Exchange request for one or more products associated with a work order. For each item being returned and each replacement requested, capture details such as the account, contact, source and destination locations, and the reason for the return. A single Advanced Exchange request can include multiple line items, allowing service teams to manage all expected returns in one efficient and consolidated process.
