---
schema_version: "1"
id: 91d99f458b1502defe09a46bc2aa6d102d9eed1c48ce21506022bf43ac20e227
title: Advanced Exchange Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/aslm_advancedexchange_use.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.aslm_advancedexchange_use.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c7505f69764cd609d87f5b3ae59807eaa6bac96e462783c8ee2bdc1f4bd888d3
description: Easily raise an advanced exchange request to create return and replacement requests for the damaged products or parts you want to return to the manufacturer.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Advanced Exchange Requests

Easily raise an advanced exchange request to create return and replacement requests for the damaged products or parts you want to return to the manufacturer.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Communications Cloud, Energy and Utilities Cloud, Manufacturing Cloud, and Media Cloud. <a href="https://help.salesforce.com/s/articleView?id=xcloud.aslm_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View edition availability</a>.</td></tr></tbody></table>

- **[Create an Advanced Exchange Request](https://help.salesforce.com/s/articleView?id=xcloud.aslm_advancedexchange_request.htm&release=264.0.0&type=5)**  
    Create an Advanced Exchange request for one or more products associated with a work order. For each item being returned and each replacement requested, capture details such as the account, contact, source and destination locations, and the reason for the return. A single Advanced Exchange request can include multiple line items, allowing service teams to manage all expected returns in one efficient and consolidated process.