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Accessibility Standards

Learn about the standards for low-vision users and deaf or hearing impaired users that Salesforce follows to design applications with accessibility in mind.

Required Editions

Available in: Lightning Experience
Available in: all editions except Database.com

Salesforce is committed to providing on-demand enterprise applications accessible to all individuals, including users working with assistive devices, such as speech recognition software and screen readers.

Important
Important Accessibility features in Salesforce Classic are no longer maintained or enhanced. We recommend that you instead use Lightning Experience, which offers the latest accessibility features. The use of a screen reader isn’t supported in Lightning Experience on iPad Safari because Apple Safari’s screen reader, VoiceOver, doesn’t support:
  • Reporting detailed information in tables that use the data type, grid
  • Accurately reading the menu items in a dropdown list
  • Focus management

We recommend that you use Lightning Experience on a desktop when using a screen reader.

To help meet our goal of universal design, Lightning Experience follows the internationally recognized best practices in Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA to the extent possible. Find Product Accessibility Conformance Reports for specific Salesforce products on our Product Accessibility Status page.

See Contact Salesforce About Accessibility.

Recommended Screen Readers and Browsers

Operating System Screen Reader Recommended Browsers
Windows®, latest version NVDA, latest version Chromium-based browsers (Google Chrome® and Microsoft Edge), latest version
Windows, latest version Freedom Scientific JAWS, latest version Chromium-based browsers (Google Chrome and Microsoft Edge), latest version
macOS, latest version VoiceOver Google Chrome, latest version, or Safari®, latest version
Note
Note Salesforce pilot and beta features don’t always provide full accessibility.

Low-Vision Users Who Require Magnification

Salesforce supports standard OS-level, browser, and third-party magnification tools. Adjust the zoom setting to suit your needs.

Considerations for List Views and Related Lists

Salesforce displays records in tables called list views and related lists. When zoomed in to 200%, some column text can be truncated in list views and related lists, even if column text is wrapped.

Deaf or Hearing Impaired Users

Salesforce provides captions for videos found in product documentation. Our products aim to not use sounds as the only means of communication.