We provide tools to help you honor customers’ requests for how to handle their data. If you use Einstein Activity Capture, Inbox, Sales Cloud Einstein, or Service Cloud Einstein, you can control some aspects of how data is used. You can also delete email and event data.
Required Editions
| Available in: Lightning Experience |
| Available with Einstein Activity Capture Standard, which is available in Sales Cloud in Starter, Professional, Enterprise, Performance, and Unlimited Editions |
| Available with Sales Cloud Einstein, which is available in Performance and Unlimited Editions, and available for an extra cost in Enterprise Edition |
| Available with Inbox in Sales Cloud, which is included in Starter, Performance and Unlimited Editions and available for an extra cost in Professional and Enterprise Editions. Inbox is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Sales Engagement in Sales Cloud, which is included in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions. Sales Engagement is also available for an extra cost in Service Cloud and Lightning Platform. |
| Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions |
- Exclude People’s Personal Data from Modeling and Predictions
If you use Sales Cloud Einstein, Service Cloud Einstein, or Einstein Conversation Insights, it’s easy to honor your customers’ requests to exclude their personal data from factoring into machine learning models, and to stop generating predictions based on their personal data. - Exclude People’s Personal Data from Modeling and Data Enrichment
If you use Einstein Activity Capture, Salesforce Inbox, or Einstein Automated Contacts, it’s easy to honor your customers’ requests to exclude their personal data from factoring into machine learning models. You also exclude personal data from being used by Salesforce features, such as Einstein Automated Contacts and Recommended Connections. - Delete Email and Events Captured by Einstein Activity Capture and Salesforce Inbox
You can delete customers’ personal email and event data from the Activity Platform Hyperforce infrastructure, not from the Salesforce platform. Engagement data is deleted when the associated email is deleted. If Sync Email as Salesforce Activity is enabled, emails and events are stored directly in Salesforce. This deletion policy doesn't apply to those activities. - Grant Access to Your Einstein Pilot Data for Prototyping
Use Einstein Pilot Consent to manage app and object permissions for Salesforce data scientists. With this access, Salesforce can identify patterns in your customer data and how you can best benefit from Einstein features and products. - Allow Data Analysis with Einstein Data Exploration Consent
Use Einstein Data Exploration Consent to manage project and object permissions for Salesforce data scientists. With this access, Salesforce can develop and improve your Einstein features. For example, you can see the content that your customers pay attention to and find patterns to best advertise your products or services.