Before you use the Swarm Conversations component, make sure you understand its limitations.
Component Compatibility
- You can add the Swarm Conversations component to page layouts for only the objects that support Swarming.
- You can see and interact with only the Slack channels that are linked to the record’s swarm. For example, if a swarm was started for a case, you can see the related Slack swarm channel conversation from the case’s Swarm Conversations component.
- Only public and private channels are supported in the Swarm Conversations component. You can’t see direct messages or group messages from the component.
- Users can see only the Slack channels that they have access to in Slack.
- You can receive real-time messages from only the Slack channels that have the Service Cloud for Slack app installed.
- The Swarm Conversations component automatically resizes based on the page’s available space, but doesn’t account for Comfy or Compact display density changes by the user.
- The Enter or Return key doesn’t send a Slack message from the Swarm Conversations component. Use the Send button instead.
- The Swarm Conversations component doesn’t automatically redirect to the newest message for Firefox users.
- You can’t send a thread reply to the rest of the Slack channel from the Swarm Conversations component.
- For optimal performance, don’t add more than two Swarm Conversations components to your page layout.
Slack Actions
- Using and creating Slack slash commands aren’t supported from the Swarm Conversations component.
- Using and creating Slack workflows aren’t supported from the Swarm Conversations component.
- Some Slack blocks, like actions, aren’t supported from the Swarm Conversations component. To view a message’s unsupported block element, open the message in Slack.
Message Formatting
- You can send, receive, and view Slack messages from the Swarm Conversations component in Lightning Experience.
- You can @mention Slack users from the Swarm Conversations component. When @mentioning the user, you see their availability status as set in Slack.
- @here and @Everyone aren’t supported from the Swarm Conversations component.
- To @mention a Slack channel from the Swarm Conversations component, enter # followed by the channel name. You can mention only the Slack channels that you have access to.
- To send an emoji from the Swarm Conversations component, enter : followed by the emoji’s short name.
- The Swarm Conversations component doesn’t support partial formatting. For example, if part of a message is bolded but the rest isn’t, the message appears as unbolded.
- Nested lists, inline code, code blocks, block quotes, and date formatting aren’t supported for outbound messages from the Swarm Conversations component.
Attachments
- You can upload, send, preview, and download attachments from the Swarm Conversations component.
- You can upload an attachment of up to 3 MB from the Swarm Conversations component.
- To preview an attachment sent from Slack, from the Swarm Conversations component, find, and download the file.
- Deleting an attachment from Slack also deletes it from the Swarm Conversations component. You can’t delete an attachment from the Swarm Conversations component.