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Get the Service Cloud for Slack App

To get started with Swarming in Slack, install the Service Cloud for Slack app in your Slack workspace. Only the Salesforce orgs that your Salesforce admin completed the Slack app setup for can connect to the Service Cloud for Slack app.

  1. From the Slack navigation menu, select the workspace that your admin installed the app in. Only provisioned workspaces support the Service Cloud for Slack app.
  2. Select More.
    More apps in Slack
  3. Click Apps
    Apps tile in Slack
  4. Search for Service.
    Service search in Slack app
  5. Click the Service Cloud for Slack app.
  6. Connect your Salesforce account to Slack.