You can disconnect the Slack integration by deleting your workspace and channel details in Account Engagement and then deleting the connector.
Required Editions
| Available in: All Account Engagement Editions |
| Available in: Slack (where approved by a workspace admin) |
| User Permissions Needed | |
|---|---|
| To disconnect the Slack connector: | Account Engagement Administrator role |
- Reference the Usage tab for the Slack connector and remove the Slack completion action from all Account Engagement assets.
- In the Account Engagement Lightning app, select Account Engagement Settings, and then Connectors.
- For the Slack connecter, click the
icon and select Edit. - On the Channels tab, click the action menu for a channel and select Delete. Repeat this step to delete all the channels from your connector.
- On the Workspace tab, click the action menu for your workspace and select Delete.
- Click Connectors, and then click the
icon for the Slack connector and select Delete.
To completely disconnect Salesforce and Slack, remove the Account Engagement app from your Slack workspace and disable Slack in Salesforce Setup. To reconnect or connect with a new workspace, complete the setup process again.