Do more with the new Case Management objects.
This release is in preview. Features described in this document don't become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can't guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features. Linked documentation might not include the new features or the links in these release notes might not work yet.
- Register concerns reported by constituents as public complaint records
- Use the ComplaintCase and PublicComplaint objects.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions where Case Management is enabled.
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