Troubleshoot Marketing Cloud Engagement for Industries

Fix Get Started Page Errors

Resolve errors that occur on the Marketing Cloud Engagement for Industries Get Started page.

If you encounter errors when working through the Marketing Cloud Engagement for Industries Get Started page, ensure that you:

• Have the necessary system permissions.

• Performed the necessary steps in the process.

The Marketing Cloud Engagement for Industries Get Started page is modeled on the Marketing Cloud Connect Setup module in Trailhead. To resolve issues you experience in the Get Started page, follow the instructions in the Trailhead module.

Synchronize Data Extensions

Create a synchronized data extension during the Get Started workflow to allow data to flow from CRM to Marketing Cloud.

If you deploy assets without setting up the synchronized data extensions, assets are deployed but the SQL query automations are not. An error message appears about 10 minutes after deployment indicating data failure.

Synchronize Your Salesforce Data with Marketing Cloud prior to deploying assets.

Update Email Asset Colors

Change the theme color for an email asset after it's deployed.

You can customize assets with your organization’s branding before you deploy them on the Get Started page. To change the theme color for an email asset after it's deployed:

1. Log in to Marketing Cloud.

2. Go to Email Studio | Email.

3. Click Content.

4. Select an asset to edit. Be sure to select an asset where the type is Template, not Template-Based Email.

5. Click Edit, and then Edit Content.

6. Click Code View.

7. Find the AMPscript line that sets the theme color.

   For example: SET @companyColor = TreatAsContent('#000000')

   Here, the color code is #000000.

8. Enter a new color code.

9. Save your changes.

   

   Note The theme color update isn't visible when you view the asset. You will see the updated color when you preview and send the email.

To update existing emails that use a template where you updated the theme color:

1. Go to Email Studio | Email.

2. Select an email to edit.

3. Click Edit, and then Edit Properties.

4. Find the Template Changed warning message and click Update Email Now.

5. Click Next and save your changes.

Still Need Help?

Connect with community resources for additional help with Marketing Cloud Engagement for Industries.

Join the Trailblazer Community and reach out for help. This online community is where users connect with other Trailblazers to share ideas and ask for help.

If you're still having trouble, contact Salesforce Support.

See Also:

• Trailhead: Marketing Cloud Connect Setup

• Marketing Cloud Troubleshooting Guide