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See Contact Standardization Results

Learn about the output of your Contact Standardization job.

  • Contact Standardization Results
    View the results of a Contact Standardization update.
  • Error Handling
    Data Integrity has a robust system for logging transient Melissa Data and core API errors, as well as automatically attempting retries on failure.

Contact Standardization Results

View the results of a Contact Standardization update.

  1. Click the Update Schedule tab.

  2. Find the job in the In Progress and Past Updates section. Jobs can be in one of these states:

    • In progress jobs are indicated by an In Progress Ring icon.

    • Successfully completed jobs have a white checkmark inside a green circle.

    • Partially successful jobs are signified by a white checkmark inside an orange circle.

  3. Click the Contact Standardization update for the job results you want to see.

  4. View the Data Verification Dashboard to see the following information about the job:

    • Contacts Reviewed

    • Job Start Time

    • Job Duration

    • Errors

Error Handling

Data Integrity has a robust system for logging transient Melissa Data and core API errors, as well as automatically attempting retries on failure.

This system:

  • Breaks large requests for Contacts from the CRM into a number of batches, enabling job processing to continue regardless of failure for a subset of these batches. The average batch contains about 30,000 records.

  • Displays error count for partially successful Contact Standardization jobs on the Overview tab of the results interface.

Furthermore, after receiving an error:

  • Failed API calls to Melissa Data for Contact Standardization, Address Standardization, and NCOA updates are automatically retried in case of network errors. Each batch sent to Melissa Data contains up to 100 records. Data Integrity attempts 3 retries per batch.

  • Data Integrity automatically attempts retries following errors fetching access tokens from the CRM Core API. The application attempts up to 4 retries over 5 seconds.

Data Integrity does not attempt a retry and the job fails in these scenarios:

  • Melissa Data SmartMover license key has expired or is invalid.

  • Melissa Data service is down.

If you have a partially successful Address Standardization, NCOA or Contact Standardization job:

  • Review the Data Integrity installation prerequisites and complete any missed steps.

  • View the Manage Bulk Data Load Jobs within Salesforce Setup.

Then run the job again.