Use CRM Analytics in Education Cloud to create and embed customized dashboards in the app consoles for directors, recruiters, reviewers, admissions officers, and advisors. Education Analytics works seamlessly with existing Education Cloud features, enabling institutions to improve processes and learner metrics. Analytics dashboards and institutional key performance indicators (KPIs) provide insights into recruitment, admissions, learner engagement, and student success.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education Cloud |
| User Permissions Needed | |
|---|---|
| To enable and configure Education Analytics: |
Education Cloud Full Access AND CRM Analytics for Education Cloud Admin |
You can create, customize, and embed dashboards in your app console pages by using Lightning App Builder.
- Set Up the Education Analytics App
Configure Education Analytics in Education Cloud to monitor institutional health and get insights from dashboards and key performance indicators. - Admissions Insights
The Admissions Insights dashboard provides admission officers insights to monitor the overall health of the admissions pipeline and analyze the application distribution based on stages, programs, and academic year to strategize the engagement plan. - Recruitment Insights
The Recruitment Insights dashboard provides recruiters insights into the candidate recruitment pipeline and the status of RFIs to analyze recruitment status, prioritize prospects, and schedule appointments effectively. - Admissions and Recruitment Insights
The Admissions and Recruitment Insights dashboard provides directors with an overall summary of the current recruitment and admission pipeline to plan activities and improve the efficiency of recruitment and the admission process. - Director Insights for Student Success
The Director Insights dashboard provides insights to monitor the activities and efficiency of advisors and improve institutional-level student performance annually. Use the dashboard to analyze the total enrollments in the advisor service, the advisor and student ratio, the overall utilization rate and cancellation rate of advisor appointments, and to identify the top-performing advisors. - Advisor Insights for Student Success
The Advisor Insights dashboard provides insights to monitor student care plan programs, alerts, and advisor appointments. Use the dashboard to analyze the care plans that need immediate attention and assess the utilization rate of advisor appointments. - Learning Programs and Course Insights
Use the Learning Programs and Course Insights dashboard to gain insights into the efficiency of an institution's learning programs, application processes, and faculty management. - Alumni Insights
The Alumni Insights dashboard provides alumni coordinators or managers insights to monitor the overall health of the alumni program and to identify opportunities for engagement.