Use the power of generative AI to drive more personalized communication with prospective, current, and former students. AI agents streamline education processes and help your team work more efficiently.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education Cloud and the applicable Agentforce add-on license. |
Note Beginning in April 2026, agent topics are now called subagents. There
are no changes to functionality. During this transition, you may see a mix of the new and
previous terms in our documentation.
- Set Up Education Cloud for Agentforce
Enable Agentforce in Education Cloud to create AI-powered virtual agents to help students, parents, and staff get the information they need, when they need it. Einstein Generative AI for Education Cloud powers the virtual agents that can answer questions about admissions, enrollment, financial aid, and other relevant areas. - Education Agents
Learn about the Agentforce agents that are available in Education Cloud. - Student Recruitment Agent for Education Cloud
Help your school assess and recruit new students. The agent can answer questions about your school, programs, and admissions processes. The agent can also help students apply to your school. - Transfer Credit Agent for Education Cloud
Transfer Credit Agent helps prospective students make application decisions by providing estimates on transferable credits right in an agent session. It reduces the response time for evaluations and saves previous estimates to give students continuous access. - Student Advising Topics in Agentforce
Use Student Advising Topics in Agentforce to assist and optimize your advising team's efforts. - Course Search Agent for Education Cloud
Help students and advisors discover the right courses easily. The Course Search Agent answers questions about course information. - Student Goals Agent for Education Cloud
Use the Student Goals Agent to help your students get specific, measurable, achievable, relevant, and time-bound (SMART) goal recommendations with AI-powered guidance based on their profile, preferences, and assessment insights. Assist students in getting campus resource recommendations, including courses, support programs, and involvement groups that can keep students on track to achieve their goals. - Student Financials Agent for Education Cloud
Use the Student Financials Agent to help your students retrieve their account balances and understand the fees included. - Financial Aid Agent for Education Cloud
Use the Financial Aid Agent to assist prospective students, applicants, and current students with inquiries related to their financial aid. The agent provides immediate and accurate responses to help students understand their financial aid status, requirements, and awards. - Attendance Management Agent for Education Cloud
The Attendance Management Agent resolves unexpected student absences through a natural voice conversation. It captures a parent or guardian's explanation for an absence and updates the student's official attendance record, without manual review. - Test and Activate an Education Cloud Agent
Test your AI agent to ensure that it's dependable and trustworthy. When it's ready for your customers, activate the agent. - Integrate an Education Cloud Agent with Messaging Channels
To add your Education Cloud agent to your Experience Cloud portal or other apps, configure flows and enable messaging channels.