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Case Management and Translation

Get answers to frequently asked questions about localization, understand what languages are available for your product, get links to documentation in other languages, and learn about translation limits.

Frequently Asked Questions

Get answers to questions about localization, including frequency, languages, and documentation.

How often do you localize Salesforce.org products?
We localize our product labels and text as part of every major seasonal release.
What languages do you localize into?
Salesforce.org localizes by package, not by product, so the languages vary. See Available Languages. Salesforce offers three levels of language support: fully supported languages, end-user languages, and platform-only languages. For more information, see Supported Languages.
Do you localize product documentation?
We currently localize documentation for these products: Accounting Subledger, Accounting Subledger Legacy, Case Management, Education Cloud, Education Data Architecture (EDA), Grants Management, Insights Platform Data Integrity, Marketing Cloud Engagement for Industries, Nonprofit Cloud, Nonprofit Success Pack (NPSP), Outbound Funds Module, Program Management Module (PMM), and Student Success Hub (SSH). See Available Languages for details. See Localized Documentation for a list of links to documentation.
I noticed a mistake or something missing from a translation. Where do I report it?
Keep in mind that we update translations only for major releases, so they can be out of sync after minor releases. To report a mistake, create a case with the Topic set to Setup and Security, and the Category set to Globalization and Localization.
Can I override translations?
Absolutely. You can use the Translation Workbench to override translations. To learn more, see Translation Workbench.
What's the difference between language and locale?
In Salesforce, you'll see both Language and Locale settings. Locale determines the display formats for date and time, addresses, phone numbers, and commas and periods in numbers. Language determines the language that objects, fields, settings, and user interface text appear in.
Do you accept translations from the community?
Even though many of our products are open source, we don't currently accept GitHub pull requests for localization contributions. The localization process requires a level of maintenance that's not realistic or sustainable for community contributors, and we therefore rely on our own localization programs to deliver high-quality, timely translations.

Available Languages

See the list of languages available for Case Management.

Salesforce.org provides translations into these languages. When you choose one of the supported languages during user (or org-wide) setup, Case Management objects, fields, settings, and user interface text appear in that language.

Case Management

Language UI Documentation
Dutch √ √
English (UK) √ √
French √ √
German √ √
Japanese √  
Portuguese (Brazil) √ √
Spanish √  
Spanish (Mexico) √  

Localized Documentation

Get links to documentation in other languages.

Use these links to access the localized documentation for each available language.

Enable Languages

Enable localization in Salesforce for your Case Management product.

We recommend that you complete these steps to enable a language for use in Case Management:

  1. Before using any translated languages, enable Translation Workbench in Setup. For information, see Enable and Disable the Translation Workbench.

  2. If you're enabling a platform-only language:

    1. From Setup, search for and then select Enable platform-only languages.
    2. Move the desired language to the Displayed Languages list.
    3. Save your changes.

Translation Limitations

Learn about translation limitations for Case Management.

  • Case Management can't translate the names of permission sets, reports, or dashboards in the managed package.

  • Case Management's Contact page includes custom sub-navigation tabs for Assessments and Case Plans that have not yet been translated.

  • Case Management uses Process Builder to automatically name Program Engagements using the Program Engagement Stage picklist values Applied, Active, Completed, and Withdrawn. The Process Builder process won't work if these values are translated. If you need these values translated, deactivate the process and create a new one using the translated values.

  • If you use Case Management with NPSP, note that NPSP provides its own translation that includes specific limitations for record type names, contact role values, recurring donations, relationships, data import mapping, household naming, and some picklist values included in workflow rules. See Nonprofit Success Pack and Translation for details.

  • Salesforce doesn’t translate salutations or other picklist values. You can use Translation Workbench to provide your own translations and custom values.