Export your intelligent forecast as a CSV file.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To view, create, edit, and delete intelligent forecasts: | Workforce Engagement Analyst AND Workforce Engagement Planner |
Before exporting, use the Queues or Skill Groups filter and the Service Channel filter to limit the forecast data included in the export.
Your export can't exceed 40,000 records. If your export reaches this limit, filter your data further, and try the export again.
Note You can't export an intelligent forecast that uses a monthly interval.
- From the App Launcher, open Intelligent Forecasts.
- Open the forecast that you want to export.
- Click Export.
- Click Export to confirm.
The CSV file downloads to your default downloads folder.