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Create a Job Profile

A job profile lets you describe the skill requirements that are needed for the work.

Required Editions

View supported editions.
User Permissions Needed
To view, create, and update shifts and job profiles: View, create, and edit on Shifts, Job Profiles, Service Territories, Service Resources, Service Territory Memberships

When you set up Shift Scheduling or Workforce Engagement, create job profiles that represent the knowledge or expertise that’s needed for the work.

  1. From the App Launcher, open Job Profiles.
  2. Click New.
  3. Enter a name and description for the job profile.
  4. Associate skills with the job profile.
    1. In the Related tab, next to Skill Requirements, click New.
    2. Select the skills that are required for the job profile.
    3. Click Save.
      To continue adding skills, repeat these steps.
  5. Click Save.

If you set up an Omni-Channel queue-based routing workflow in Workforce Engagement, you also map job profiles to queues. The mappings define the capacity and service level agreements for each profile. Workforce Engagement uses these mappings to determine staffing needs in capacity plans and to schedule shifts based on queues. If you delete a job profile that’s used in a mapping, it deletes the mapping and any data for that mapping in capacity plans.

See Also