---
schema_version: "1"
id: 3a1c4317cd652d5b93c8441c25225075776ffba9dc9083e19aa3d98d0223cd2e
title: Create a Job Profile
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workforce_engagement_create_job_profile.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workforce_engagement_create_job_profile.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4145811cecd4fb0b19920e88140ab7ecc1e19935fa72646d98f2e4bac0ec319d
description: A job profile lets you describe the skill requirements that are needed for the work.
release: "264"
---
# Create a Job Profile

A job profile lets you describe the skill requirements that are needed for the work.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d134873e54">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d134873e54 ">To view, create, and update shifts and job profiles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d134873e54 ">View, create, and edit on Shifts, Job Profiles, Service Territories, Service
              Resources, Service Territory Memberships</td>

          </tr>
        </tbody>
      </table>

When you set up Shift Scheduling or Workforce Engagement, create job profiles that represent the knowledge or expertise that’s needed for the work.

1. From the App Launcher, open **Job Profiles**.
2. Click **New**.
3. Enter a name and description for the job profile.
4. Associate skills with the job profile.
    1. In the Related tab, next to Skill Requirements, click **New**.
    2. Select the skills that are required for the job profile.
    3. Click **Save**.
        
        To continue adding skills, repeat these steps.
5. Click **Save**.

If you set up an Omni-Channel queue-based routing workflow in Workforce Engagement, you also map job profiles to queues. The mappings define the capacity and service level agreements for each profile. Workforce Engagement uses these mappings to determine staffing needs in capacity plans and to schedule shifts based on queues. If you delete a job profile that’s used in a mapping, it deletes the mapping and any data for that mapping in capacity plans.

#### See Also

- [Map Job Profiles to Queues](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_jp_to_queue.htm&release=264.0.0&type=5 "Use the Workforce Engagement Configuration App to map job profiles to queues for capacity planning in an Omni-Channel queue-based routing workflow.")