Review messaging sessions or voice calls within reports to assess quality performance
and analyze trends.
Required Editions
| User Permissions Needed |
| To identify interactions |
Quality Analyst |
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From the App Launcher, find and select Command Center for Service.
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Go to Reports and select Quality.
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Review the Messaging Session Quality Management or Voice
Call Quality Management reports.
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To open the record, from the report results, go to Voice tab, and
then select the voice call to check the trends.
