---
schema_version: "1"
id: f4567f7075c8a41f4370f489a151e5cf679f226fe03aca3732c24ec935eeb102
title: Identify Interactions for Evaluation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/workfoce_engagement_identify_interactions_for_evaluation.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.workfoce_engagement_identify_interactions_for_evaluation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 795be98201b9675ab938b6354ea0df7f105d7c54904b7d18f7ce16d9c316aeb9
description: Review messaging sessions or voice calls within reports to assess quality performance and analyze trends.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Identify Interactions for Evaluation

Review messaging sessions or voice calls within reports to assess quality performance and analyze trends.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.workforce_engagement_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the Salesforce user interfaces, editions, and add-ons that support Workforce Management and Quality Management">Supported Editions for Workforce Engagement Management</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d116625e60">User Permissions Needed</th>
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        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d116625e60 ">To identify interactions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d116625e60 ">Quality Analyst </td>

          </tr>
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1. From the App Launcher, find and select **Command Center for Service**.
2. Go to **Reports** and select **Quality**.
3. Review the **Messaging Session Quality Management** or **Voice Call Quality Management** reports.
4. To open the record, from the report results, go to **Voice** tab, and then select the voice call to check the trends.