To let service reps generate and view the call summaries, add the Wrap-Up component to
the VoiceCall record page in the console.
Required Editions
| User Permissions
Needed |
| To customize action layouts and page layouts: |
Customize Application |
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Open the Lightning App Builder.
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Next to the voice call record page, click Edit.
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To add the Wrap-Up component, drag Einstein Field Recommendations component on to the
record page.
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In the Recommendation Type field, select Wrap-Up.
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In the Update Action field, select the update action that you created to store the
summaries.
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Click , and close the Org Defaults pop-up window.
