Appointment Start Time Interval is a Workforce Scheduling work rule type that requires
the appointment start time to align with a configured interval — for example, appointments can
only start on the hour, or every half-hour. Appointment Start Time Interval work rules are
applicable to on-site scheduling.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions |
Set the interval, in minutes, between available appointment start times. For example, if you
set the interval as 15, appointments can then begin at the top of the hour and at 15-minute
intervals thereafter (10:00 AM, 10:15 AM, 10:30 AM). Valid values are 5, 10, 15, 20, 30, 45, 60,
90, 120, 150, 180, 240, 300, 360, 420, and 480. The default appointment start time interval is
30 minutes.
Create work rules from Setup. Find and go to Workforce Scheduling, and
under Appointment
Scheduling Logic, select Work Rules. To view or add work rule
fields open the Object Manager in
Setup and select the Work Rule custom object. To add work rules to a
scheduling policy, see
Create and Manage Scheduling Policies in Workforce
Scheduling.
Use Case
A retail bank can use the Appointment Start Time Interval rule to
prevent advisors from
generating irregular scheduling times like 10:12 AM or 2:22 PM caused by varying consultation
lengths and walk-in padding. By applying a 30-minute interval, the scheduling engine
automatically rounds all available time slots to clean increments like 10:00 AM, 10:30 AM, or
11:00 AM. This eliminates confusion for clients and desk staff, providing a predictable,
professional scheduling experience alongside structured arrival times and consistent gap
buffers between appointments.
