As you roll Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) out to your users, run tests and try Salesforce Voice in a sandbox.
Required Editions
| View supported editions. |
- Try Salesforce Voice in Your Sandbox
You can test out Salesforce Voice (formerly Service Cloud Voice) with your telephony provider in your sandbox. Before you set up Voice in a sandbox, follow these best practices to prepare the environment and to migrate data. - Sandbox Org Guidelines for Salesforce Voice and Amazon Connect
Understand what happens when you create, refresh, clone, and delete sandbox orgs that have Salesforce Voice set up with Amazon Connect as their telephony provider. - Resolve Setup Issues with Self-Service Checks
To verify that users are correctly added to your contact center, run on-demand service checks. - Test Calls in your Contact Center
After you finish setting up your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center, verify that you can accept and make calls. - Troubleshoot Salesforce Voice
To learn how to fix common issues in Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), review these troubleshooting tips. - Troubleshoot Errors for Salesforce Voice with Telephony Providers
Check your error message against our reference list to see what action to take to make reps' calls and the supervisor experience run smoothly. Use this list to identify softphone messages that originate in the Salesforce platform instead of messages that a telephony or CCaaS partner adds through their own connector. - Troubleshoot Errors from Amazon Connect in Salesforce Voice
Check softphone error messages and console log errors against our reference list to see what action to take to make reps’ calls successful. These errors and messages originate in Amazon Connect but are available in Salesforce Voice.