---
schema_version: "1"
id: 168e51c9861c20397b4b4bf7fd64a970a8d90adae6d36f2aa3fa06100643b9af
title: Test Salesforce Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_test_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_test_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ab4f58e36d993b191c458edc4c5bac914330758654af7e74b010b3652da01172
description: As you roll Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) out to your users, run tests and try Salesforce Voice in a sandbox.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Test Salesforce Voice

As you roll Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) out to your users, run tests and try Salesforce Voice in a sandbox.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Try Salesforce Voice in Your Sandbox](https://help.salesforce.com/s/articleView?id=service.voice_sandbox.htm&release=264.0.0&type=5)**  
    You can test out Salesforce Voice (formerly Service Cloud Voice) with your telephony provider in your sandbox. Before you set up Voice in a sandbox, follow these best practices to prepare the environment and to migrate data.
- **[Sandbox Org Guidelines for Salesforce Voice and Amazon Connect](https://help.salesforce.com/s/articleView?id=service.voice_sandbox_guidelines.htm&release=264.0.0&type=5)**  
    Understand what happens when you create, refresh, clone, and delete sandbox orgs that have Salesforce Voice set up with Amazon Connect as their telephony provider.
- **[Resolve Setup Issues with Self-Service Checks](https://help.salesforce.com/s/articleView?id=service.voice_health_check.htm&release=264.0.0&type=5)**  
    To verify that users are correctly added to your contact center, run on-demand service checks.
- **[Test Calls in your Contact Center](https://help.salesforce.com/s/articleView?id=service.voice_test_implementation.htm&release=264.0.0&type=5)**  
    After you finish setting up your Salesforce Voice with Telephony Providers (formerly Service Cloud Voice) contact center, verify that you can accept and make calls.
- **[Troubleshoot Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_troubleshooting_tips.htm&release=264.0.0&type=5)**  
    To learn how to fix common issues in Salesforce Voice with Telephony Providers (formerly Service Cloud Voice), review these troubleshooting tips.
- **[Troubleshoot Errors for Salesforce Voice with Telephony Providers](https://help.salesforce.com/s/articleView?id=service.voice_errors_reference.htm&release=264.0.0&type=5)**  
    Check your error message against our reference list to see what action to take to make reps' calls and the supervisor experience run smoothly. Use this list to identify softphone messages that originate in the Salesforce platform instead of messages that a telephony or CCaaS partner adds through their own connector.
- **[Troubleshoot Errors from Amazon Connect in Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_amazon_connect_errors_reference.htm&release=264.0.0&type=5)**  
    Check softphone error messages and console log errors against our reference list to see what action to take to make reps’ calls successful. These errors and messages originate in Amazon Connect but are available in Salesforce Voice.