To stay one step ahead of possible network degradations or call quality issues, add the
Mean Opinion Score (MOS) field to your Voice Call layouts.
Required Editions
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect
| User Permissions
Needed |
| To edit a page layout: |
Customize Application |
-
From Setup, click the Object Manager tab. Select Voice
Call, and open the Voice Call Layout setup page.
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Add the Mean Opinion Score field to the Details section of the Voice Call layout.
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Click Fields.
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Drag the Mean Opinion Score into the Details section, and place it where you want it to
appear.
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Click Save.
