---
schema_version: "1"
id: 942fe157908d25b33ceb52bb6ccc8dcef0b82766722408bc242cebec8f59bdeb
title: Monitor Call Quality with Mean Opinion Scores
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_mos.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_mos.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 14254e091ac68db67cc968bcd702468aee30f1a3fc9f625949c592082a12ce42
description: To stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Monitor Call Quality with Mean Opinion Scores

To stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d67537e75">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d67537e75 ">To edit a page layout:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d67537e75 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, click the **Object Manager** tab. Select **Voice Call**, and open the Voice Call Layout setup page.
2. Add the Mean Opinion Score field to the Details section of the Voice Call layout.
    1. Click **Fields**.
    2. Drag the Mean Opinion Score into the Details section, and place it where you want it to appear.
    3. Click **Save**.