Before turning ON Voice, you must configure the Identity Provider.
Required Editions
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To enable Identity Provider: | Manage Identity Provider |
Applies to these telephony models.
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
- Salesforce Voice with Partner Telephony
Note If you enable the Identity Provider, you cannot disable the Identity Provider.
However, you can create new certificates.
- In the Setup page, search for Identity in the Quick Find box, and select Identity Provider.
- Click Enable Identity Provider option twice.
- Salesforce automatically generates a self-signed certificate. If not, create a new certificate.
- Save your changes.