---
schema_version: "1"
id: d8027e9e70d7f75f51ae3eeaddcdb356eb7e07a7a67e9253555608b33033a524
title: Set Up Identity Provider
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_setup_idp.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_setup_idp.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f446071cad065ad5b1f45ce8fcd2251172f87ba9e46a488882601c6fba8744a1
description: Before turning ON Voice, you must configure the Identity Provider.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Identity Provider

Before turning ON Voice, you must configure the Identity Provider.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d120137e60">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d120137e60 ">To enable Identity Provider:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d120137e60 ">Manage Identity Provider </td>

          </tr>
        </tbody>
      </table>

Applies to these telephony models.

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect
- Salesforce Voice with Partner Telephony

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note If you enable the Identity Provider, you cannot disable the Identity Provider. However, you can create new certificates.

1. In the Setup page, search for Identity in the Quick Find box, and select **Identity Provider**.
2. Click **Enable Identity Provider** option twice.
3. Salesforce automatically generates a self-signed certificate. If not, create a new certificate.
4. Save your changes.