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Set Up Voice with Partner Telephony from Amazon Connect

You may already have an Amazon Connect instance or want to manage your own Amazon Web Services account. Salesforce Voice with Partner Telephony from Amazon Connect (formerly Service Cloud Voice with Partner Telephony from Amazon Connect) lets you integrate your own Amazon Connect instance with Salesforce Voice. Before you start, review the Voice prerequisites, limitations, and planning resources.

Required Editions

View supported editions.
  1. Turn on Salesforce Voice with Partner Telephony from Amazon Connect
    Enable Voice for your org.
  2. Configure AWS Identity and Access Management (IAM) Role for Voice
    When using Salesforce Voice with Partner Telephony from Amazon Connect, you must create a role with the correct policy information. Then, when you set up a contact center in Salesforce using a new or existing Amazon Connect instance, use this IAM role ARN in Amazon Connect. Salesforce then accesses your Amazon Connect instance to build out your contact center automatically.
  3. Create a Partner Amazon Contact Center
    With Salesforce Voice with Partner Telephony from Amazon Connect (formerly Service Cloud Voice with Partner Telephony from Amazon Connect), you turn on Salesforce Voice and then integrate it with an Amazon Connect instance.

See Also