---
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title: Set Up Voice with Partner Telephony from Amazon Connect
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_pt_amazon_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_pt_amazon_setup.htm&release=264.0.0&type=5
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content_type: documentation
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description: You may already have an Amazon Connect instance or want to manage your own Amazon Web Services account. Salesforce Voice with Partner Telephony from Amazon Connect (formerly Service Cloud Voice with Partner Telephony from Amazon Connect) lets you integrate your own Amazon Connect instance with Salesforce Voice. Before you start, review the Voice prerequisites, limitations, and planning resources.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Voice with Partner Telephony from Amazon Connect

You may already have an Amazon Connect instance or want to manage your own Amazon Web Services account. Salesforce Voice with Partner Telephony from Amazon Connect (formerly Service Cloud Voice with Partner Telephony from Amazon Connect) lets you integrate your own Amazon Connect instance with Salesforce Voice. Before you start, review the Voice prerequisites, limitations, and planning resources.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

1. **[Turn on Salesforce Voice with Partner Telephony from Amazon Connect](https://help.salesforce.com/s/articleView?id=service.voice_setup_amazon_enable.htm&release=264.0.0&type=5)**  
    Enable Voice for your org.
2. **[Configure AWS Identity and Access Management (IAM) Role for Voice](https://help.salesforce.com/s/articleView?id=service.voice_ac_iam_role.htm&release=264.0.0&type=5)**  
    When using Salesforce Voice with Partner Telephony from Amazon Connect, you must create a role with the correct policy information. Then, when you set up a contact center in Salesforce using a new or existing Amazon Connect instance, use this IAM role ARN in Amazon Connect. Salesforce then accesses your Amazon Connect instance to build out your contact center automatically.
3. **[Create a Partner Amazon Contact Center](https://help.salesforce.com/s/articleView?id=service.voice_pt_amazon_connect.htm&release=264.0.0&type=5)**  
    With Salesforce Voice with Partner Telephony from Amazon Connect (formerly Service Cloud Voice with Partner Telephony from Amazon Connect), you turn on Salesforce Voice and then integrate it with an Amazon Connect instance.

#### See Also

- [Choose Your Voice Telephony Model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&release=264.0.0&type=5 "Voice comes in multiple flavors that vary based on telephony provider, setup process, and other characteristics. Compare them to decide which is the best option for your business.")