Before you can turn on Voice, enable Omni-Channel so your support team can make and receive calls.
Required Editions
This article applies to:
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To set up a domain name: | Customize Application |
| To set up Omni-Channel: | Customize Application |
Enable Omni-Channel. If Omni-Channel already is enabled in your org, skip these steps.
- From Setup, enter Omni-Channel Settings in the Quick Find box, then select Omni-Channel Settings.
- Select Enable Omni-Channel.
- Click Save.