---
schema_version: "1"
id: 25e8865f60cbcecf4390b6968313f5d8b1bd09d69111c42f524055f8db34e319
title: Verify that Omni-Channel is Enabled
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_omni_channel_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_omni_channel_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ce1c5e24501372e63e638404d39f6a757d568a00369b3e333dcebd8551815f50
description: Before you can turn on Voice, enable Omni-Channel so your support team can make and receive calls.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Verify that Omni-Channel is Enabled

Before you can turn on Voice, enable Omni-Channel so your support team can make and receive calls.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d104787e75">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d104787e75 ">To set up a domain name:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d104787e75 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d104787e75 ">To set up Omni-Channel:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d104787e75 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Enable Omni-Channel. If Omni-Channel already is enabled in your org, skip these steps.

1. From Setup, enter Omni-Channel Settings in the Quick Find box, then select **Omni-Channel Settings**.
2. Select **Enable Omni-Channel**.
3. Click **Save**.

#### See Also

- [Enable and Configure Omni-Channel](https://help.salesforce.com/s/articleView?id=service.omnichannel_enable.htm&type=5&language=en_US)